Damaged Items

If your purchase arrives damaged, we’ll absolutely replace it for you.  You’ll need to email us at hello@westbrookprintshop.com within 7 days with,

• Your order number

• Pictures that clearly show the damaged part of the product.   

We’ll get the replacement out to you ASAP.

Returns/Exchanges

Because our woven blankets and pillows are personalized, we are unable to offer exchanges, refunds or returns for any reason except for damage.

So please choose thoughtfully.  We’ve made every attempt to describe the blanket or pillow in detail, and make sure our website pictures accurately portray the product.  If you aren’t sure about the color of a particular item reach out to us at hello@westbrookprintshop.com and we’ll happily spend as much time as needed answering your concerns honestly and with care.  Our only goal is to provide you with products you can proudly display in your home!

We thank you for your understanding and ask that if you have any questions whatsoever, please email us at hello@westbrookprintshop.com before placing an order- we will be more than happy to discuss your needs prior to purchase to ensure a good purchase experience.

Our Shipping and Delivery process:

• We offer Free Shipping in the U.S. for all orders $80 and up.

• Each item  is made ‘to order’ and most orders are typically printed, packaged and ship within 2-3 days of purchase.  You’ll receive an email notification of shipment that contains a tracking link.

• At busy times of the year, or on the runup to the holidays, please order early to avoid shipping delays.  We will visibly post a 'delivery by a certain date is not guaranteed' so you can make an informed decision on purchasing.